Conducting Business Online or Over-the-Phone Still Strongly Encouraged
Following Governor J.B Pritzker’s announcement that our area is in Phase 3 of the Restore Illinois plan, the City of St. Charles will resume some services that had been suspended with the Governor’s original Stay-at-Home Order.
Phase 3 allows businesses in several industries to reopen, including City of St. Charles offices. Beginning June 1, City buildings will reopen on a limited basis. Plexiglass partitions have been installed where transactions with the public are routinely conducted, and signage provides visitors with instructions.
City Buildings Reopen with Restrictions
Beginning June 1, City buildings are open with some health and safety restrictions. However, conducting business online or over the phone when possible is still strongly encouraged.
- The Municipal Building, Public Works facility, and Fire Stations will reopen to the public by appointment only, from 8 a.m. to 1 p.m.
- The Police Station continues to be open for police-business only, from 7:30 a.m. to 10:30 p.m., Monday through Friday, and 8 a.m. to 4 p.m. on Saturday.
- All visitors must wear a mask before entering a building and use hand sanitizer provided upon entrance.
- Visitors must maintain a 6-foot distance from others; floors are marked to indicate appropriate distancing, where necessary.
- No more than 10 people may gather in one area at a time.
Some City Services Resume by Appointment Only
- Pay a utility bill – When possible, please continue to use these convenient contactless methods to pay your utility bill:
- Online at www.stcharlesil.gov/utility-billing
- By phone, Toll-free, 24/7 at (844) 443-9794.
- By mail.
- Use one of the convenient drop boxes:
- East side – Foxfield Commons Shopping Center, 2700 block of East Main Street
- Downtown – Municipal Building, 2 E. Main St.
- Southeast side of the building (on the door)
- North parking lot, next to the USPS mailbox
- West side – St. Charles Police Station, 1515 W. Main Street
- In-person payments and other customer service requests will be taken by appointment only, from 8 a.m. to 1 p.m., Monday through Friday at the Municipal Building
- Building permits and applications
- Drop off plans and applications in the Municipal Building lobby/reception.
- In-person meetings are by appointment only, from 8 a.m. to 1 p.m., Monday through Friday at the Municipal Building.
- Public Works service counter – Open by appointment only, 8 a.m. to 1 p.m., Monday through Friday, at the Public Works facility, 1405 S. 7th Ave.
- Meetings with City staff are encouraged to be conducted remotely by phone or video conference when possible. In-person meetings are by appointment only, with recognized 6 ft. social distancing, and no more than 10 people total present.
Non-Essential Services that Remain Suspended
- Municipal Building meeting room reservations
- Municipal Building display window reservations
- These Police Services:
- Fingerprinting services
- Child safety seat checks
- Prescription drug disposal
- Building tours
- Ride-Along program
- Citizen’s Police Academy
- Meeting room reservations
- Issuing solicitor permits – All current solicitor permits remain temporarily suspended