‘Workplace incivility’ on the rise, study finds
As if there weren’t enough stress on the job, now there’s a growing problem with “workplace incivility,” new research finds.
“It’s a growing and prevalent problem,” says study co-author Jeannie Trudel of Indiana Wesleyan University-Marion, who presented her findings in Washington at the annual meeting of the American Psychological Association, attended by more than 13,200 psychology professionals.
Key reasons: fewer workers as a result of economic pressures, and, as a result, longer hours and higher demand on those workers who remain.
Trudel’s study found that 86 percent of the 289 workers at three Midwestern firms reported incivility at work.
The researchers defined that as “a form of organizational deviance... characterized by low-intensity behaviors that violate respectful workplace norms.”
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